Terms of service

Terms of Service

Welcome to Bellseum. These Terms of Service govern your access to our website as well as your use of our services and the purchase of our products.

By accessing our website, browsing our products or placing an order, you agree to these terms. Please read these terms carefully before using our website or purchasing products.

1. Definitions

"We", "us", "our" refers to Bellseum
"You", "your" refers to the person using our website or purchasing products
"Website" refers to https://bellseum.com and all associated pages
"Products" refers to goods offered for sale on our website
"Order" refers to the purchase of products through our website

2. Acceptance of These Terms

By using our website or placing an order, you confirm that:

You are at least 18 years old or have the consent of a parent or guardian
You are legally capable of entering into a contract
You have read, understood and accepted these terms
All information you provide is accurate, current and complete
You comply with all applicable laws and regulations

3. Use of Our Website

Permitted use: You may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service and sign up for newsletters.

Prohibited use: You may not use our website for unlawful or fraudulent purposes, attempt unauthorised system access, use automated scraping tools without permission, distribute malware or use our trademarks and copyrighted material without consent.

Account security: You are responsible for keeping your login details confidential and for all activity on your account. Please report any unauthorised use immediately.

4. Products and Prices

We strive to provide accurate product information. Minor variations (e.g. due to screen settings) are possible. All prices are in GBP and include VAT; there are no hidden fees. Free standard delivery within the United Kingdom. Price changes do not apply to confirmed orders.

In the event of product shortages, we will offer you the option to wait, an alternative or a full refund.

5. Orders, Contract Formation, Changes and Cancellations

Contract formation: Our display of products is an invitation to treat, not an offer. Your order is an offer to buy; a contract is formed only when we accept your order by sending a dispatch confirmation. The automatic order-acknowledgement e-mail merely documents receipt of your order and is not an acceptance.

We reserve the right not to accept orders in the event of obvious pricing errors, suspected fraud, unavailability or payment problems.

Before dispatch: Changes/cancellations accepted where possible — please contact us as early as possible.
After dispatch: Cancellation is no longer possible; returns are handled in accordance with our Return & Refund Policy.

6. Payment and Retention of Title

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay. Payments are processed securely via certified payment providers. We do not store complete card details on our own servers.

Retention of title: Title to the goods passes to you on receipt of payment in full.

7. Shipping and Delivery

Details in our Shipping Policy. Summary:

Delivery area: United Kingdom
Processing time: 1–2 business days
Transit time: 5–7 business days
Total delivery time: 6–9 business days
Shipping costs: Free standard shipping within the United Kingdom

8. Returns, Refunds and Exchanges

Details in our Return & Refund Policy. Summary:

Statutory right to cancel: 14 days from receipt of the goods, unconditional (Consumer Contracts Regulations 2013) — full cancellation notice including the model cancellation form in the Return & Refund Policy
Voluntary returns policy: 30 days in total from delivery
Return shipping costs: Borne by the customer, except for defective/incorrect items
Restocking fees: None
Refund time: 5 business days after receipt + 3–5 business days bank processing
Refund method: Original payment method

9. Warranty and Statutory Rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have:

A 30-day short-term right to reject the goods for a full refund
Thereafter, the right to a repair or replacement
If repair or replacement is not possible or fails, the right to a price reduction or final rejection

Nothing in these terms limits or affects these statutory rights.

10. Intellectual Property

All content (text, images, logos, designs) belongs to Bellseum or our licensors and is protected by copyright. No commercial use without written consent. Private use for viewing or printing is permitted.

11. User Content

Reviews and feedback you submit must be free of third-party rights. You grant us the right to use them in the course of our business. We remove unlawful or misleading content.

12. Privacy

Details in our Privacy Policy (UK GDPR & Data Protection Act 2018 compliant).

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect damage, consequential damage or loss of profit. Liability for intent and gross negligence remains unaffected, as does any liability that cannot be excluded by law (including for death or personal injury caused by negligence). Maximum liability per order: the order value.

14. Your Responsibility

You are responsible for correct order and address details, account security, checking product information before purchase and complying with applicable laws.

15. Third-Party Links

Links to third-party websites are for information only. We accept no responsibility for their content or privacy practices.

16. Payment Providers

Payments are additionally subject to the terms of the respective payment provider.

17. Force Majeure

We are not liable for delays caused by natural disasters, pandemics, strikes, transport problems or other unforeseeable circumstances beyond our control.

18. Dispute Resolution

If you have a problem, please contact us directly first:

E-mail: contact@bellseum.com
Phone: +447460009359
Address: 15 Eversley Court, Chester, England CH2 2AA, United Kingdom

We endeavour to resolve complaints within a reasonable time.

If we cannot resolve your complaint, you may refer it to the relevant Alternative Dispute Resolution scheme or use the small claims track of the county court. Nothing in these terms restricts your statutory rights.

19. Governing Law and Jurisdiction

These terms are governed by the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you retain the protection of the mandatory provisions of, and the right to bring proceedings in, your local jurisdiction.

20. General Provisions

Entire agreement: These Terms of Service, together with the Privacy Policy, Shipping Policy and Return & Refund Policy, form the entire agreement between you and Bellseum.

Severability: If any individual provision is invalid, the validity of the remaining provisions is not affected.

Waiver: A failure to enforce a right immediately does not constitute a waiver of that right.

Assignment: You may not assign your rights without our written consent.

Storage of the contract text: We store the contract text. Your order details and these terms will be sent to you by e-mail; the current version of these terms can be viewed on this page at any time.

Contract language: The contract language is English.

21. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be published on the website. In the event of material changes, we will additionally inform you by e-mail. Continued use after publication constitutes acceptance.

22. Contact

Store name: Bellseum
Address: 15 Eversley Court, Chester, England CH2 2AA, United Kingdom
E-mail: contact@bellseum.com
Phone: +447460009359

Customer service opening hours (GMT/BST)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00

We aim to respond to all enquiries within 24 hours. Last updated: August 2026.