Refund policy

Return & Refund Policy

Thank you for shopping at Bellseum. We want to make sure you are completely satisfied with your order. Below we inform you about your statutory right to cancel as well as our voluntary extended returns policy.

Your right to cancel (Consumer Contracts Regulations 2013)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you (or a third party you nominate, other than the carrier) acquire physical possession of the goods.

To exercise the right to cancel, you must inform us (Bellseum, 15 Eversley Court, Chester, England CH2 2AA, United Kingdom, e-mail contact@bellseum.com, phone +447460009359) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient to send your communication before the cancellation period has expired.

Effects of cancellation: we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and not later than 14 days after the day we are informed of your decision to cancel. We will make the reimbursement using the same means of payment as you used (Visa, Mastercard, American Express, Apple Pay, Google Pay) and you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. You must send back the goods without undue delay and in any event not later than 14 days from the day you communicate your cancellation. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Your right to cancel is unconditional — it does not require our approval, original packaging or attached labels.

Model cancellation form

(If you wish to cancel the contract, please complete this form and send it back to us.)

To:
Bellseum
15 Eversley Court, Chester, England CH2 2AA, United Kingdom
E-mail: contact@bellseum.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*]/received on [*]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

[*] Delete as appropriate.

Exceptions to the right to cancel

The statutory right to cancel does not apply, or expires early, for contracts for the supply of goods that are made to the consumer's specifications or are clearly personalised, and for sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

Voluntary extended returns policy (30 days)

In addition to your statutory 14-day right to cancel, Bellseum voluntarily grants you an extended returns period of 30 days in total from the date you receive your order — no reason required. These conditions apply only to our voluntary 30-day returns policy — your statutory rights are not affected. The following conditions apply exclusively to returns made after the statutory 14-day cancellation period, under the voluntary 30-day returns policy:

  • Unused, unworn and unwashed
  • With all original tags attached
  • In the original packaging
  • In undamaged original condition

Return process

  1. Contact us by e-mail (contact@bellseum.com) or phone (+447460009359) with your order number — for a statutory cancellation, a clear statement is sufficient and you do not need to give a reason.
  2. You will receive return instructions with the return address by e-mail. Receipt of these instructions is not a condition for the effectiveness of your cancellation.
  3. Pack the item securely (for the voluntary 30-day returns policy, please use the original packaging with all tags attached).
  4. Send it back using a tracked shipping service.

Return shipping costs

The customer bears the direct cost of returning the goods (the actual shipping cost of the chosen carrier) — except for defective, damaged or incorrectly delivered items. In those cases, we cover all costs.

Refunds

For statutory cancellations, reimbursement is made without undue delay and not later than 14 days after the day we are informed of your cancellation (subject to the right to withhold reimbursement until we receive the goods back or you provide proof of return). Refunds under the voluntary 30-day returns policy are initiated within 5 business days of receiving and inspecting the item. In each case, the refund is issued to the original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay). The final credit may take a further 3–5 business days depending on your bank.

Exchanges

We accept exchanges. If you would like to exchange an item for a different size or colour, please follow the steps described in the "Return process" section and state in your request which item you would like as a replacement. Exchanges are processed subject to availability.

Faulty goods — your statutory rights (Consumer Rights Act 2015)

Independently of the right to cancel and our voluntary returns policy, under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have a 30-day short-term right to reject them for a full refund, and thereafter the right to a repair or replacement. Nothing in this policy affects these statutory rights. For defective or incorrectly delivered items, we cover the return shipping costs in full.

Non-returnable items (voluntary 30-day returns policy only)

The following exclusions apply exclusively to the voluntary extended returns policy; your statutory right to cancel and your statutory rights for faulty goods remain unaffected:

  • Worn, washed or damaged items
  • Items without original packaging or with missing tags
  • Personalised products
  • Gift cards
  • Hygiene-sealed items where the seal has been opened
  • Items marked as Final Sale

Digital products

Bellseum sells physical goods only. We do not offer digital products, downloads or digital content. This returns policy therefore applies exclusively to physical products.

Subscriptions

Bellseum does not offer subscriptions or recurring orders. All purchases are one-time individual purchases with no subscription commitment.

Restocking fees

We do not charge any restocking fees for returns. Refunds are issued for the full product price paid.

Contact

Store name: Bellseum
Address: 15 Eversley Court, Chester, England CH2 2AA, United Kingdom
E-mail: contact@bellseum.com
Phone: +447460009359

Customer service opening hours (GMT/BST)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00

We aim to respond to all enquiries within 24 hours.

Dispute resolution

If you have a complaint, please contact our customer service first — we resolve complaints directly and quickly. If we cannot resolve your complaint, you may refer it to the relevant Alternative Dispute Resolution scheme or use the small claims track of the county court. Nothing in this policy restricts your statutory rights.

Last updated: August 2026