Bellseum - Payment Policy
At Bellseum we want your shopping experience to be as simple, transparent and secure as possible. From browsing our collections to completing checkout, everything is designed so that you can place your order with confidence.
1) Accepted payment methods
We accept the following payment methods for online purchases, subject to availability at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
All payments are processed in pounds sterling (GBP) and completed through secure, encrypted checkout systems to protect your personal and payment information. We do not accept cheques, bank transfers or cash on delivery.
2) Currency
All prices on our website are displayed and charged in pounds sterling (GBP). All prices include VAT — nothing extra is added at checkout. If you pay with a card issued outside the United Kingdom, your card issuer will convert the amount into your local currency at its own exchange rate and may apply a foreign transaction fee. Bellseum has no control over these rates or fees.
3) Payment security
Your privacy and security matter to us. Our website uses SSL encryption and our checkout is PCI DSS compliant, so every transaction is processed securely. We do not store full card details and have no access to your complete payment information - payment data is handled securely by our payment processor and the card network or digital wallet you choose. Apple Pay and Google Pay use tokenised card numbers, so your actual card details are never shared with us.
4) When you are charged and authorisations
Your selected payment method is charged when you complete your order at checkout. In some cases a temporary authorisation hold may appear on your statement before the final charge is confirmed. This is a normal banking process and is updated automatically, usually within a few business days. If we are unable to fulfil your order for any reason, any payment taken is refunded in full to the original payment method.
5) Failed or declined payments
If your payment is declined, please check that your billing name, address and postcode match the details held by your bank or card issuer, that the card has not expired, and that sufficient funds are available. Some banks also require you to approve online purchases in your banking app (3-D Secure). If the problem persists, try a different payment method or contact your bank. Orders are only created once payment has been successfully authorised, so a declined payment will not result in a duplicate order.
6) Refunds
Refunds are always issued to the original payment method used for the order. Refunds are processed within 5 business days of receiving a return, and your bank or card issuer may take a further 3 - 5 business days to show the credit. Full details are in our Returns & Refund Policy.
7) Problems with payment?
If you have any difficulty during checkout, or a charge you do not recognise, please contact us:
- E-mail: contact@bellseum.com
- Phone: +447460009359
Our customer service team will be glad to help you complete your order.
8) Fraud prevention
To keep transactions secure and protect our customers, orders may be subject to verification checks. If any irregularity is detected, we may contact you to confirm your order details before it is processed. We reserve the right to cancel and refund any order we reasonably believe to be fraudulent.
Contact us
Store name: Bellseum
Operated by: SORTEX ECO LLC, 123 S Wyoming Ave, Buffalo, WY 82834, United States
UK address (correspondence & returns): 15 Eversley Court, Chester, England CH2 2AA, United Kingdom
E-mail: contact@bellseum.com
Phone: +447460009359
Customer service hours (GMT/BST)
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: 10:00 - 16:00
We aim to answer every enquiry within 24 hours.
Last updated: August 2026