Shipping policy
Shipping Policy
1. Key Information
- Order cut-off time: 14:00 (GMT/BST)
- Processing time: 1–2 business days, Monday–Friday
- Transit time: 5–7 business days, Monday–Friday
- Total delivery time: 6–9 business days
- Shipping costs: Free standard shipping within the United Kingdom
- Shipping area: United Kingdom
- Carrier: Royal Mail (Tracked)
2. Shipping Outside the United Kingdom
Bellseum currently ships exclusively within the United Kingdom.
We do not offer international shipping at this time. Customers outside the United Kingdom may not be able to complete checkout.
3. Shipping Costs and Delivery Times at a Glance
We offer free standard shipping within the United Kingdom. There are no hidden shipping or handling fees.
| Shipping method | Shipping cost | Processing time | Transit time | Total delivery time |
|---|---|---|---|---|
| Standard shipping (Royal Mail Tracked) | Free | 1–2 business days | 5–7 business days | 6–9 business days |
Orders placed before 14:00 (GMT/BST) on a business day begin processing the same day. Orders placed after the cut-off, at weekends or on bank holidays are processed on the next business day.
Partial deliveries: If individual items in an order are temporarily unavailable, we may make partial deliveries where this is reasonable for you. You will not incur any additional shipping costs as a result.
4. Undeliverable Parcels and Incorrect Address Details
Please check your delivery address carefully before completing your order. For parcels that cannot be delivered due to incomplete or incorrect address details and are returned to us, we will contact you to arrange redelivery. Additional shipping costs for reshipment after an incorrect address was provided may be charged to the customer. In justified cases (e.g. an error on our part), we will cover all costs.
5. Shipping Process
After you place an order, you will receive an order confirmation by e-mail with a complete summary of your purchase.
We will then begin processing your order. Processing time is normally 1–2 business days, Monday to Friday.
Once your parcel has been dispatched, you will receive a further e-mail with tracking information.
Transit time is normally 5–7 business days, Monday to Friday, after dispatch.
The total estimated delivery time is therefore approximately 6–9 business days.
Delivery times are estimates and may vary slightly due to circumstances beyond our control, for example carrier delays, public holidays, weather conditions or periods of high order volume.
In the event of a delay beyond the estimated delivery window, customers will be informed by e-mail about the current order status. Shipments can also be tracked via the tracking link included in the dispatch confirmation.
6. If Your Delivery Is Delayed
If an order has not arrived after the maximum stated delivery time, we recommend waiting up to 2 additional business days and checking the tracking information.
If your order still has not arrived after that, please contact us at contact@bellseum.com or by phone on +447460009359.
Please include your order number so we can check your delivery and help you quickly.
7. Cancellations
Orders are processed quickly.
If you would like to cancel your order, please contact us as early as possible at contact@bellseum.com or by phone on +447460009359, before the order has been dispatched.
If the order has already been dispatched, it can be returned in accordance with our Return & Refund Policy.
8. Damaged or Incorrect Items
If you have received a damaged, defective or incorrect item, please contact us promptly at contact@bellseum.com and send clear photos of the issue.
After review, we will arrange a replacement or a full refund at no additional cost.
If a return is required, we will provide you with return instructions and cover the corresponding return shipping costs in full.
9. Contact
Store name: Bellseum
Address: 15 Eversley Court, Chester, England CH2 2AA, United Kingdom
E-mail: contact@bellseum.com
Phone: +447460009359
Customer service opening hours (GMT/BST)
Monday to Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00
We aim to respond to all enquiries within 24 hours.
Last updated: August 2026