Returns Policy

Easy Returns & Exchanges – Shop Stress-Free at Bellseum

At Bellseum, operated by GRINFELD NOVALINK LLC, your satisfaction is our priority. We want you to enjoy every shopping experience with confidence. If something doesn’t work out, returning your order is quick and simple. You can return eligible items within 30 days of delivery, and once approved, we’ll refund the payment to your original payment method within 14 business days.

Below is a simple and transparent guide on how our return and exchange process works.

Quick Overview

Return window: 30 days from the date of delivery.
Condition: Items must be unworn, unwashed, with tags attached, and in original packaging. Proof of purchase is required.
Return shipping: Customers are responsible for return shipping unless the product is defective or incorrectly shipped — in those cases, we’ll cover the return cost.
Refund timing: Refunds are processed within 14 business days after approval. Depending on your bank, the credit may take an additional 3–5 business days to appear.
Exchanges: We only accept exchanges for defective, incorrect, or manufacturer sizing error items. For a different size or style, please return your item and place a new order.

How to Request a Return – Simple 3-Step Process

1. Contact us: Send your return request to support@bellseum.com. Include your full name, order number, reason for return, and a screenshot or photo of your order confirmation.
2. Provide evidence (if needed): If the item is defective or damaged, attach photos or a short video so we can speed up the approval.
3. Ship the item: Once approved, we’ll send you a return authorization (RMA) and the return address. After we receive and inspect your package (usually within 72 hours), we’ll confirm your return and process your refund.

Why This Policy Benefits You

Clear & Transparent: Our terms and timelines are easy to understand.
Fast Processing: Returns are inspected within 72 hours of receipt for quick refunds.
Customer-Focused: If we make a mistake (wrong or defective item), we cover return shipping and fix it immediately.
Try at Home: You can order multiple sizes, try them on, and return what doesn’t fit — completely stress-free.

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are available only for defective or incorrectly shipped items. For other sizes or styles, please return the original and place a new order.

Q: Who pays return postage if the fit isn’t right?
A: Return postage for sizing or preference issues is paid by the customer. We cover shipping only for our errors or defective products.

Q: How long until I get confirmation after shipping the return?
A: We typically inspect and confirm returns within 72 hours of receiving the package.

Q: I haven’t received my refund after 14 business days — what should I do?
A: Please check your bank or card account, as processing times may vary. If you still don’t see the refund, contact support@bellseum.com and we’ll assist right away.

Notes & Exceptions

Final sale or clearance items: Products marked as “final sale” cannot be returned.
Custom or personalized items: Custom-made items are non-returnable unless defective.
Evidence for defects: Photos or videos of defects help us resolve your case faster.

Need Help?

If you need to start a return or have any questions, email us at support@bellseum.com — our support team will get back to you as soon as possible.