Frequently Asked Questions (FAQs)

Bellseum
Last Updated: December 2025

This Frequently Asked Questions (FAQs) page is designed to help you quickly find answers to common questions about shopping with Bellseum.
If you need further assistance, our support team is available during business hours.

1. What is Bellseum?

Bellseum is an online fashion store specializing in women’s and men’s tank tops, offering comfortable and stylish designs suitable for everyday wear.

2. Where do you ship?

We currently ship to eligible destinations within our supported shipping regions. Available shipping options and costs are displayed at checkout.

3. Which shipping carriers do you use?

We ship orders using reliable carriers, including:

• USPS
• UPS
• FedEx

Carrier selection depends on your location and order details.

4. How long does order processing take?

• Orders are typically processed within 1–2 business days after payment confirmation
• Orders placed after 5:00 PM (EST), on weekends, or holidays are processed the next business day

5. How long does delivery take?

Estimated delivery time is 3–6 business days after shipment, depending on your location and carrier service.
Delivery times are estimates and may vary due to carrier-related factors.

6. How much does shipping cost?

We offer a flat-rate shipping fee of $6.99 per order. Shipping costs are clearly displayed during checkout before payment is completed.

7. Will I receive tracking information?

Yes. Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

8. Can I change or cancel my order?

Order changes or cancellations may be possible if requested before the order enters fulfillment.
Please contact us immediately at
support@bellseum.com
with your order number.

Once an order has shipped, changes or cancellations are no longer possible.

9. What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, unworn, and in original condition.
Please review our Return & Refund Policy for full details.

10. When will I receive my refund?

Approved refunds are processed within 14 business days after the returned item is received and inspected.
Refunds are issued to the original payment method.

11. Are there any return fees?

Bellseum does not charge refund processing fees. Return shipping costs may apply unless otherwise stated in our Return & Refund Policy.

12. What payment methods do you accept?

• PayPal (recommended)
• Major credit and debit cards supported via PayPal

13. Is my payment information secure?

Yes. Bellseum uses trusted third-party payment processors and does not store full credit card details on our servers.

14. Do you charge sales tax?

Applicable taxes are calculated and displayed at checkout based on your location and local regulations.

15. What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and clear photos of the issue.
Our support team will assist you promptly.

16. What if my package is delayed or lost?

If your package appears delayed or lost, contact us with your order number.
We will work with the carrier to investigate and provide updates.

17. Can I update my shipping address after placing an order?

Address updates are only possible before the order has been processed for shipment.
Please contact us immediately if you notice an error.

18. Do you offer exchanges?

At this time, we do not offer direct exchanges. Customers may return eligible items and place a new order.

19. How can I contact customer support?

Email: support@bellseum.com

Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday

20. How can I stay updated on policy changes?

Any updates to our policies will be posted on the relevant policy pages.
Continued use of our Website indicates acceptance of the latest versions.